It’s no secret that the American Marketing Association hosts great events to educate, support, and connect marketing professionals. I’m continually blown away by the quality of the content I get at each of the events, and this past week was no exception. [Disclaimer: I’ve been an AMA member since 2008 and currently serve as VP of Membership for 2011-2012]
Thursday’s event featured Kristin Kovner, Senior Director of Marketing, AOL Advertising. Kristin’s presentation, “Is Content the Fuel of the Web?” included recent findings from a case study done by AOL and Nielsen on internet users’ habits and attitudes on the major social networks. In a nutshell, she broke down what types of content people share, with whom they share it, and on which social networks this is all taking place.
Here are my top 7 takeaways from Kristin’s data-filled presentation:
- Email is not dead. Despite what some people will tell you, email is still the most popular place that internet users share content. 66% of internet users share content by email, as compared with only 28% on our beloved social networks.
- Industry-specific conversations get the most love. Research showed that 60% of social media posts (mainly Facebook and Twitter) that are industry specific include an explicit brand mention. Tweets from industry-specific conversations contain a link to some type of content (usually product information) a remarkable 73% of the time (as compared with only 42% of the time for conversations not related to a specific industry).
- 99% of people sharing via social networks are sharing via multiple platforms.
- Social network sharers are 17% more likely to be female… except on Google+ (which wasn’t included since this study was done in Q1 of 2011).
- People tend to share with their close networks of trusted friends – not publicly (despite Facebook’s continued efforts to make privacy settings so confusing you don’t know who you’re sharing with). This one may be a little harder for power users on Twitter to understand, since they sometimes tend to broadcast everything to everyone.
- Only 4% of shared content links back to a company website. This one is important. Businesses have to realize that conversations about their brands are happening in places other than their site and most of it never sends consumers to a company URL.
- Marketers can capitalize on people’s sharing habits in two ways. 1). Produce branded, sharable content (think videos with your products in them that are easy for people to share – like the Coca-Cola happiness machine campaign); and 2). Be present with display advertising when the conversations are taking place away from your website (think display ads on YouTube for viral videos not produced by your company/affiliates, but related to your product or industry).
All in all, it was a great presentation – a flurry of numbers, but great information for those of us looking to “engage” consumers where they interact most. The full report (along with other great research presentations) can be found on the AOL Advertising site.
Does anything above surprise you about how content is shared on the web?